1 According To Service Quality Model Willingness Of Employees To Solve Problems Of C 2847171

1.According to service quality model, willingness of employees to solve problems of customers is classified as A. responsiveness B.assurance C.empathy D.reliability 2. Considering categories of services mix, air travel with eatable is classified as A. tangible goods with accompanying services B.pure tangible goods C.pure services D.major service with minor goods 3. Legal staff, computer operators and accountants are examples of services of A. government sector B.private non-profit sector C.manufacturing sector D.business sector 4. Hospitals, loan agencies, postal services and schools are examples of services of A.government sector B.private non-profit sector C.manufacturing sector D.business sector 5. Act of specific performance offered by one party to another and tangible in nature is classified as A.service B.product C.co-branding D.None of the above

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