Diana is in charge of telling employees about a new procedurefor submitting expense claims. Many of her employees do not haveaccess to company e-mail. What communication channel should sheuse?

a.

Bound report

b.

Letter

c.

Memo

d.

Text message

When should you send a thank-you note?

a.

When someone gives you a gift

b.

When someone does a favor for you

c.

When you have been someone’s guest

d.

You should write a thank-you note for all these situations.

Allison is in Phase 1 of the writing process and is trying todecide how she can save her reader’s time by making her messageeasier to comprehend at a glance. What can she do?

a.

Use bullets, asterisks, and lists.

b.

Use headings.

c.

Allison can do all of these to save her reader’s time.

d.

Use white space.